Information Systems for Management Essay Example | Topics and Well Written Essays - 2000 words

Information Systems for Management - Essay ExampleGetting closer to the customer and maintaining important relationships with members along the supply chain atomic number 18 some of the major(ip) issues circulating around the companies at present. Web-based selling, sales force automation and integrated customer service are the technologies and buzzwords that are fast becoming a companys counsel point.In addition to that, the customers are busy dealing with so many things at the same term that they dont have duration to personalizedly visit physiologic locations or wait in lines to do their respective duties. They rather prefer doing trading with companies that provide them with ease and comfort and as little hassle as possible these are the companies that have web-based systems.The paper that follows will identify the types of web-based systems and how essential they are for companies to be competitive, retain their market share, satisfy existing customers and attract untri ed ones.E canting is one of the web-based systems that a bank may use to improve its relationship with its customers or suppliers and effectively carry out its business. E banking involves all the banking activities that terminate be carried out from home, business or while on the road without being at a physical bank location. It is the new way of doing business with a bank and has brought about the hassle free way of conducting business. It incorporates many advantages for the banks as well as the customers. An example of a bank using e banking facilities is the Wells Fargo bank. The customers are facilitated greatly because they can do several activities likeView account balances at any time of the dayReceive personal bank account statementsPay bills without the need to stand in queuesDownload their account transactions on their personal PCsFunds transfer between accounts hobo handle their finances while travelingCan perform any bank related activity whenever its feasible for t hem.Advantages of E banking areReal time banking- can be done from anywhere at any time.Saves time- customers dont need to stand in lines to pay bills or personally visit a bank to carry out transactions.Convenience- customers dont need to cramp all their banking activities in the 9 to 5 banking hours they can do everything at their own convenience.Attract more customers- the banks are able to attract those customers as well who are in remote areas and were previously discouraged by the far away location of the physical bank. change magnitude customer base- banks offering e-banking facilities are able to enjoy a large customer base and hence a competitive edge over traditional banks.Saving of costs- the banks are able to save the cost of paper transactions and the cost of hiring extra employees to deal with the large amount of customers.Disadvantages of E banking areLosing valuable customers- if the main server is down and the customers are unable to process their transactions, they ll be dissatisfied and prefer not to do business with that bank the next time and the bank will lose current and prospective customers as well.Maintenance issues- the bank will need to hire expert personnel to deal with charge issues and proper handling of the expert systems.Security issues- hackers are a potential threat to both customers and the bank.Higher costs- the banks need to install costly safety systems such(prenominal) as firewalls to ensure safety and reliability of the systems.There are some implementation issues with